Frequently Asked Questions
Answers for families, guardians and support coordinators about DD Residential Supervised Living at Xylis Healthcare Services LLC. Don’t see your question? Call (240) 639-2059 or email xylishealthcare@outlook.com.
About Our Services
What services does Xylis Healthcare Services provide?
Xylis Healthcare Services LLC provides DD Residential Supervised Living for adults with developmental disabilities in Virginia. Our services include 24/7 supervised support, person-centered planning, and help with daily living and community skills. You can read more on our Services page.
Who do you serve?
We serve adults with developmental disabilities across Virginia. We work alongside each person, their family or guardian, and their support coordinator to build a home life around the person’s own goals, strengths and preferences.
Is Xylis a group home?
No. Xylis provides DD Residential Supervised Living, a residential service for adults on Virginia’s developmental disability (DD) waivers. It is not a group home. If you’re not sure which residential service fits a person, contact us and we’ll talk it through with you and the person’s support coordinator.
What does 24/7 supervised support mean?
Our homes are staffed around the clock, so the people we support always have help when they need it. We focus on safety without taking away choice, and staff support people the way they want to be supported while encouraging independence wherever possible.
How does person-centered planning work?
Every person has an individual support plan built around their own goals and strengths. We work with the individual, their family or guardian, and their support coordinator to understand what a good life looks like for them. We review the plan regularly and update it as goals and needs change.
Waivers and Referrals
Which Virginia DD waivers do you accept?
We accept two of Virginia’s developmental disability (DD) Medicaid waivers:
- Community Living (CL) Waiver
- Family and Individual Supports (FIS) Waiver
Not sure what a person qualifies for? Reach out and we’ll help you figure out the next steps with the person’s support coordinator.
How does the referral process work?
- Contact us by phone or email.
- Initial conversation: We learn about the person, their needs and their goals.
- Planning and move-in: We work with the individual, family and support coordinator on a smooth transition.
Support coordinators, case managers, families, guardians and individuals can all make a referral. You can start on our Referrals page.
What information should I have ready for a referral?
- The individual’s name and age
- Their waiver type (CL or FIS)
- Support coordinator name, agency or CSB, phone and email
- Family or guardian contact information, if applicable
For your privacy, please don’t send medical records or other private health details by email, voicemail or web form. We’ll discuss next steps with you directly.
Location and Contact
What areas do you serve?
We serve individuals across Virginia, with our office in Northern Virginia at 2121 Eisenhower Ave, Alexandria, VA 22314. Wherever a person lives in Virginia, contact us to talk about options.
How and when can I reach you?
We’re available 24 hours a day, 7 days a week, Monday through Sunday. Call (240) 639-2059 or email xylishealthcare@outlook.com. For referrals by email, please use the subject line “Referral”.